Australia Post delivery times vary greatly. I've had same city packages take a week to arrive, and I've had parcels sent to SA (regional too!) arrive in two days. The time varies greatly, and for this reason I don't consider a parcel lost until 10 business days (so, two calendar weeks) have passed after posting.
to check on the status of your order, you can log into your congocart account through the sugarshots.com.au login, then view on 'Account Services'.
Why are your postage rates so high? Is that how you turn a profit?!
They're not high! I actually undercharge on postage :)
Sugar Shots! offers flat rate registered post on all nappy orders. Some things like wipes and wetbags MIGHT be able to be sent more cheaply, but not always.
Our flat rate is $6.00 for express satchel post, and registered post is available (select it during checkout if you require it- it's highly recommended!) for an additional cost of $2.95
Do you offer Layby?
yes!
Laybys are available on orders over $100 excluding postage. The initial deposit is 10% of the order, and is non-refundable. Laybys are offered over a 2 month term, with regular payments expected. Please enquire before placing orders
Custom orders must be paid in full before they are commenced
Forms of Payment
Payment forms accepted at present are PayPal, and Direct Deposit.
PayPal accepts payments through Credit Card, PayPal balance (money already in your personal paypal account) and from your bank account.
Returns
Sugar Shots! does not accept returns or exchanges on the basis of fit, style, colour, or incorrect sizing due the intimate nature of the garments.
Seconds Quality Items
Second Quality Items will be marked as seconds. They are sold a- is and do not come with a warranty.
Do you do Custom Orders?
To a degree. I will occasionally (and at my discretion) take on custom orders through email correspondences. More often then not the only custom work I will accept though, is through the occasional listings on shop.sugarshots.com.au. I had a period in time where I was taking on custom order after custom order, large ones. I found the workload grew exponentially - to the point where I wasn't able to process orders in a timely manner.
So now, I may take on the occasional custom piece, but will only do so through limited custom product listings.
Custom Order turn arounds vary between 2 and 6 weeks. That is not a guaranteed time frame. Delays do happen, and often they are out of my control. But please be assured I do my absolute best to complete orders at the earliest.
Custom Orders also now have a surcharge. They invariably take up more of my time, time which up until recently I wasn't charging for. The additional cost per custom nappy varies from $3.00 to $1.50, dependant on amount of nappies ordered. This is payable upfront with the deposit, and is a non-refundable fee.
Sugar Shots! nappies, evolution, changes and estimated dating.
Sugar Shots! have been around for a while now. The original nappies were ai2s, and they were of a very much smaller design. You can tell them apart from the current design by the labels (or rather, lack of). If there is no 'Sugar Shots!' label, then the nappy you have is either an original release, with a slower drying, sewn in booster and a contoured snap in booster OR a knock-off (I've seen a few floating around that I KNOW I didn't make)..
The original nappies had partially anchored leg elastic, and shaped+exposed hook and loop tabs. They were primarily sold in 2007.
The next generation released around February of 2008, were seen to have a simple Sugar Shots! name label, and size label. They had fully sewn down leg elastic, and a far more generous sizing range. They also comprised of a booster system that was far quicker to dry. Two layers sewn in, and a snap in bi-fold booster.
The absolute most current design, circa 2009, have the fancier Sugar Shots! name label, pretty hook and loop tabs (or more angular side snap wings). The sizing remains very similar. (I had to recreate most of the patterns in the Great Baby Destruction of November, 2008).
Product Defects
Please check your items thoroughly when they arrive. Any defects to items that did not occur during postage must be noted immediately and Sugar Shots! must by contacted via email (sugarmama@sugarshots.com.au) within 72 hours of arrival. The 72 hours will begin at the moment Delivery is confirmed through the Australia Post tracking site.
If the buyer believes the item to be defective or that the incorrect item has been posted, the buyer has five (5) business days to return the defective item back to the vendor for exchange. If the item is found to be defective, it can be exchanged for an in-stock item of equal value within five (5) business days of the vendor receiving the defective item. If the item is not mailed within ten (10) business days of receiving a return number, the return will be null and void.
The buyer will be refunded the return Registered Post amount in the form of a Sugar Shots! store credit. No item will be accepted without prior return authorisation. Should the item be found not to be defective and to be free of flaws, the buyer will be required to cover the cost of returning the item by Registered Post.
all items must be returned unused
Warranty
All Sugar Shots! products come with a 90 limited warranty. (Does not apply to items sold as second quality goods).
Elastic
If the elastic goes out with in 90 days of receiving the nappy, the buyer can return the item and the elastic will be replaced for free within fourteen (14) business days of the vendor’s receipt of the item. After 90 days, there will be a $6.50 charge for the replacement of the elastic. The buyer is responsible for shipping the item to the vendor for repair and the vendor will cover shipping back to the buyer once the item is fixed. After the warranty has expired, the buyer is responsible for shipping to and from the vendor for repair.
Snaps
The snaps on the diapers are under warranty for one (1) year. If a snap breaks it will be replaced at no cost to the buyer within ten (10) working days of the vendor’s receipt of the item. This policy applies only to the first owner of the item.
Other Product Defects
Any other problems that are deemed manufacturer defects will be dealt with on a case by case basis at the discretion of the manufacturer and are completely at the discretion of the vendor. All items will be vigorously inspecting and have a 90 day guarantee.
The vendor has the expressed right the change any of these policies as deemed necessary and without any prior notice
Nappy Info
Size Chart
Inner Fabrics
We offer several types of inner fabrics. The most common are preferred are Suedecloth, Microchamois/Microfleece, and Organic Cotton & Bamboo velour (Which I refer to as OBV-NAT for the natural coloured, and OBV-DYE for the handdyed velour).
Suedecloth is a very popular and hardwearing choice. It's extremely trim, highly resistant to 'pilling', and has a gentle stay-dry effect.
Microchamois is a delightfully soft polyester fabric with many shared properties to microfleece (it's a trademarked name, with a slightly different manufacturing process & hand). It's extraordinarily soft, has a superb stay-dry effect, and more resistant to pilling then most other polyester fleeces.
Bamboo Velour is simply divine. We use a short-piled, organic cotton and bamboo fiber blend, with a 2% poly content in the backing. This is an exceptionally good choice for children with sensitive skin. It is more prone to staining as it is a natural fiber, but stains sun out quite easily.
Pocket Nappies
Sugar Shots! pocket nappies generally are side snapping. They feature an easy to stuff envelope styled opening at the front (inside!), and 10 snap sets for size adjustment.
They are gently elasticised at the back and legs for a snug fit, and are flat fronted (no elastic!) to minimise bulk
Because they are trim, they need to have more narrow inserts then other pockets generally do. You can use just about any old thing to stuff them with, contour inserts/trifolds/bifolds etc as long as it isn't too wide.
You could even make your own inserts from bamboo fleece, hemp fleece, microfiber terry.. Or of course you can buy inserts from Sugar Shots!
AI3s, AI2s, AIOs.
These are all nappies which do not require a cover. The AI part stands for All In and O/1/2/3 refers to how many additional parts required for functionality.
AIO means that everything is included, with no snap in parts- It's all sewn into the body of the nappy. Drying time is quite slow for AIOs.
AI2s generally mean that there is an outer/shell (often with sewn in absorbancy), and one snap in. I offer two snap ins with my ai2s for a little extra boosting. But the mini snap in is not required for most babies.
Sugar Shots! AI3s are a quick drying outer shell with no sewn in boosting, and two snap in boosters for absorbancy. They are very quick drying, as quick as a pocket nappy
.
Fitteds
Sugar Shots! fitteds come in front snap and side snap style. They contain between 4 and 6 layers of bamboo fleece, and come in a dazzling array of prints and colours. They require a cover, and I thoroughly recommend wool interlock covers.
My embroidered nappy has plasticy bits around the embroidery?!!
Never fear! that's a water soluable clear film used in the embroidery process, to flatten the fabric pile and provide a 'better' surface to stitch over.
You can pick it off carefully, or mop it off with a damp sponge, or just ignore it totally and put the nappy in for it's pre-washes.
Washing the nappy with it still on won't harm the nappy in any way, or cause residue issues.
Absorbency and boosters
Sugar Shots! come in differing levels of absorbency. This is because different babies have different needs, and the nappy you select should reflect this. Why have a nappy with tonnes of boosting & extra bulk if your bubby is a light-wetter?
Having different boosting options allows you to customise the levels of absorbency required for your bub & situation (ie, car trips, naps, play or daycare).
The ai2 shells have a standard boosting option of a snap in contoured bi-fold, consisting of five absorbent layers and the a top layer matching the inner, as well as a smaller snap-in booster of 3 layers of thick and thirsty bamboo fleece.
Pocket Nappies are supplied with a standard bamboo fleece trifold, with the option to upgrade to a more substantial insert if required. The Heavy Wetter - Day trifold has two full layers of bamboo fleece, with a centre panel consisting of another two layers of Crazy Absorbent material (a combo of bamboo & polyamide- same fiber as microfiber).
Also available is a range of lay in boosting options.
Should you have specific needs for boosting, please don't hesitate to contact Customer Service.
Wholesale and Business to Business
What are your wholesale terms?
Sugar Shots! is now looking for stockists. We will sell at wholesale rates only to registered businesses. We do not offer wholesale rates to co-ops, and any co-op posing as a business buyer will find their account cancelled or denied.
To qualify as a wholesale customer, your business must be established, have either an online presence or bricks and mortar store front. The business needs to carry other similarly themed items (be it MCNs, cloth accessories, organic and/or boutique clothing, or other eco-chic items).
Wholesale ordering can be done through the website, by logging into your Congocart account once approved and viewing the 'Wholesale' subcategory. You may also request custom designs, but minimums per style and size do apply- the business may outline specific designs or themes as they wish, or it can be left up to Sugar Shots! to comprise an order. Payment terms are considered cash accounts, and fulfillment for instock orders is typically one week. Custom orders have a turnaround of 30-90days, depending on size of order. There are order minimums.
At present Sugar Shots! isn't specifically looking for non-Australian businesses. They will be considered, though.
For full terms, and conditions or to find out more about Sugar Shots! wholesale, please use the contact form located in the menu to the left. Ensure you leave valid contact details, your business name, website or pictures of the store on hand, and ABN or ACN.
